Shipping & Returns

 

TERMS AND CONDITIONS (Domestic - USA, Canada and Puerto Rico)

RETURNS, REFUNDS AND EXCHANGES 
If not completely satisfied, return your purchase (standard items only, non-catalog and special order items do not qualify) within 30 days for a full refund or exchange. To qualify as a return the package postmarked and dated must be within 30-days of the invoice date. Standard items returned after the 30-day time limit will not qualify for a refund or exchange. All refunds are payable in U.S. Dollars. 
Be sure to return product in the original package in like new condition. If accessories, packaging and cables are not returned in resalable condition, a minimum 25% restocking charge will be charged. We reserve the right not to accept a return. 
RAM custom cables have a lifetime warranty and will be repaired or replace. Please test all cables with the actual equipment prior to installing them in the wall. If you install the cables in the wall damaged, they are not returnable. 
Please mail all returns prepaid to: 
Ram Electronic Industries, Inc. 
1704 Taylors Lane 
Cinnaminson, New Jersey 08077 
A return form and pre-addressed return label is provided on the back of your invoice. If you lose the return form, please email or contact RAM directly for an RMA (Return Material Authorization) number via any of the following: 
Telephone: (856)-864-0999 
Email: returns@ramelectronics.net 
Fax: (856)-786-2262 
PLEASE NOTE: Receipt of an RMA number does not extend the 30-day time limit. All standard items must still be postmarked and dated within 30-days of the invoice date to qualify for a refund or exchange. 
YOU ARE RESPONSIBLE FOR RISK OF LOSS, SHIPPING AND HANDLING FEES FOR RETURNING, EXCHANGING OR WARRANTY ON PRODUCT. ADDITIONAL FEES MAY APPLY. 
MINIMUM ORDER - There is no minimum order amount. 
CATALOG LISTINGS 
Products listings, specifications, part numbers and prices are subject to change without notice. We reserve the right to substitute parts with different part numbers which are functionally equivalent and of equal or greater value to the part ordered. This is sometimes necessary to assure prompt delivery. 
SALES TAX: New Jersey Law mandates that sales tax be charged on all items delivered or picked up within the State of New Jersey. If you are located in NJ and you are TAX EXEMPT, you must call in your order. 
Telephone: (856)-864-0999 
Deliveries outside of New Jersey are not subject to sales taxes*. 
*California residents are personally responsible for any use taxes due on purchases; Ram Electronics does not charge or collect California sales taxes. 
* Canadian residents are personally responsible for brokerage fees, duties and all federal and provincial taxes. Using UPS Express and Expedited may eliminate paying the Brokerage fee separately, since it is included by UPS, in these shipping methods, please confirm. We are currently looking into other options to relieve this burden upon our Canadian Neighbors! 
NON-CATALOG LISTINGS Merchandise not listed in catalog(on website) may be subject to minimum order quantities. Prices are subject to change without notice. Any modifications to standard or custom products are special orders. All special order items are non-cancellable non-returnable, unless defective. 
METHOD OF PAYMENT 
Payment in advance is required on all orders* via: VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER credit or debit cards. We also accept payment via bank cashier's check, certified check or postal money order (all checks by mail only). There will be a $30.00 service charge for all returned checks. 
1. All pricing is in US Dollars. 2. Pricing does not include Sales Tax or duties. 
*Resellers and dealers may apply for credit terms; click here for more information. 
DELIVERY 
All terms are F.O.B. Cinnaminson, N.J. 
Purchasers have the option of choosing among the following major shippers included in our checkout page: 
United Parcel Service 
FEDEX 
USPS PRIORITY MAIL (United States Postal Service, recommended for Canadian orders) 
CANADIAN STANDARD 

 

* Items with non-standard return policies are normally noted on the item's display page. 


TERMS AND CONDITIONS (INTERNATIONAL - Outside USA, Canada and Puerto Rico) 
RETURNS, REFUNDS AND EXCHANGES 
If not completely satisfied, you can return your purchase (standard items only, catalog items do not qualify) within 30 days for a full refund or exchange. To qualify as a return the package must be postmarked and dated within 30-days of the invoice date. Standard items returned after the 30-day time limit will not qualify for a refund or exchange. All refunds are payable in U.S. Dollars. 
Be sure to return product in the original package in like new condition. If accessories, packaging and cables are not returned in resalable condition, a minimum 25% restocking charge will be charged. We reserve the right not to accept a return. 
RAM custom cables have a lifetime warranty and will be repaired or replace. Please test all cables with the actual equipment prior to installing them in the wall. If you install the cables in the wall damaged, they are not returnable. 
Please mail all returns prepaid to: 
Ram Electronic Industries, Inc. 
1704 Taylors Lane 
Cinnaminson, New Jersey 08077 
A return form and pre-addressed return label is provided on the back of your invoice. If you loose the return form, please email or contact RAM directly for an RMA (Return Material Authorization) number via any of the following: 
Telephone: (856)-864-0999 
Email: returns@ramelectronics.net 
Fax: (856)-786-2262 
PLEASE NOTE: Receipt of an RMA number does not extend the 30-day time limit. All standard items must still be postmarked and dated within 30-days of the invoice date to qualify for a refund or exchange. 
YOU ARE RESPONSIBLE FOR RISK OF LOSS, SHIPPING AND HANDLING FEES FOR RETURNING, EXCHANGING OR WARRANTY ON PRODUCT. ADDITIONAL FEES MAY APPLY. 
MINIMUM ORDER - There is no minimum order amount. 
CATALOG LISTINGS Products listings, specifications and prices are subject to change without notice. We reserve the right to substitute parts with different part numbers which are functionally equivalent and of equal or greater value to the part ordered. This is sometimes necessary to assure prompt delivery. All prices are in US dollars. 
NON-CATALOG LISTINGS Merchandise not listed in the catalog(on website) may be subject to minimum order quantities. Prices are subject to change without notice. Any modifications to standard or custom products are special orders. Special order items are non-cancellable non-returnable, unless defective. 
METHOD OF PAYMENT 
Payment in advance is required on all orders via: VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER credit or debit cards for most International orders. We also accept wire transfers for orders prior to shipping (See below). 
1. All pricing is in US Dollars. 2. Pricing does not include Sales Tax or duties. 
DELIVERY RAM Electronics assumes NO responsibility for import tax, duties or other fees; they are the sole responsibility of the customer. All terms are F.O.B. Cinnaminson, N.J. Via United Parcel Service (UPS) International or USPS Priority Mail. Other arrangements may be made by customer. 
FOR INTERNATIONAL WIRES: 
Please fax or email remittance advice to: 
Xiomara, fax # 856-786-2244 
Email: xiomara@ramelectronics.net 

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